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Terms and Conditions

Please read these Terms and Conditions carefully before using the App.

These Terms and Conditions, together with any and all other documents referred to herein, set out the terms of use under which you may use LiveKitchenRescue.co.uk ("the App"). Please read these Terms and Conditions carefully and ensure that you understand them. You will be required to read and accept these Terms and Conditions when signing up for an Account and purchasing a Subscription. If you do not agree to comply with and be bound by these Terms and Conditions, you must stop using the App immediately.

The App is intended for personal, non-commercial use by consumers only. By using the App and purchasing a Subscription, you confirm that you are acting as a consumer and not for any business, trade, or professional purpose. If you are acting on behalf of a business or for commercial purposes, you are not permitted to use the App.

1. Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

"Account": means an account required to access and use the App, as detailed in clause 4;
"AI Assistant": means the AI assistant feature of the App that provides real-time guidance in respect of cooking emergencies, ingredient substitutions, and culinary challenges, as further described in clause 20;
"App": means LiveKitchenRescue.co.uk, the mobile application and any related services provided by us;
"Content": means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, the App;
"Contract": means the contract between us and you for the purchase and sale of a Subscription to the App, as explained in clause 6;
"In-App Purchases": means additional features, content, or enhancements within the App that may be available for purchase on a one-off basis, separate from and in addition to any Subscription, as further described in clause 5;
"Order": means your order for a Subscription;
"Subscription Confirmation": means our acceptance and confirmation of your Order;
"Subscription": means a subscription to access the App, purchased in accordance with these Terms and Conditions;
"Terms and Conditions": means these terms and conditions of use for the App;
"User": means a user of the App;
"User Content": means any content or document created and/or uploaded by Users in or to the App; and
"We/Us/Our": means Live Kitchen Rescue Ltd, incorporated and registered in England and Wales with company number 17165648, whose registered office is at 12 Greenhill Avenue, Winchester, England, SO22 5ED.

2. Information About Us

2.1

The App is owned and operated by us.

2.2

To contact us, please email us at info@livekitchenrescue.co.uk or use any of the methods provided on our contact page.

3. Access and Changes to the App

3.1

Access to the App is free of charge.

3.2

Access to certain features of the App requires a Subscription. Upon purchasing a Subscription, the App will be available to you for the duration of that Subscription and any and all subsequent renewals.

3.3

We may, from time to time, make changes to the App:

3.3.1Minor changes may be required to make underlying technical alterations, for example, to fix an error or to address a security issue. We will inform you by a pop-up message in the App of any such changes, they will be unlikely to materially affect your use of the App;

3.3.2Minor changes may be made to reflect changes in the law or other regulatory requirements. We will inform you by a pop-up message in the App of any such changes, they will be unlikely to materially affect your use of the App; and

3.3.3We will continue to develop and improve the App over time, in some cases making significant changes to it. You will be kept fully informed of any and all such changes.

3.4

We will always aim to ensure that the App is available at all times. In certain limited cases, however, we may need to temporarily suspend availability to make certain changes outlined under clause 3.3. Unless we are responding to an emergency or an urgent issue, we will inform you in advance of any interruptions. If we need to suspend the App for longer than 14 days, you may also have the right to cancel.

4. Accounts

4.1

An Account is required to use the App and you may not create an Account if you are under 18 years of age.

4.2

When creating an Account, the information you provide must be accurate and complete. If any of your information changes at a later date, it is your responsibility to ensure that your Account is kept up-to-date.

4.3

We require that you choose a strong password for your Account, consisting of no fewer than fifteen (15) characters and must include at least one (1) uppercase letter, one (1) number, and one (1) special character. It is your responsibility to keep your password safe. You must not share your Account with anyone else. If you believe your Account is being used without your permission, please contact us immediately. We will not be liable for any unauthorised use of your Account.

4.4

You must not use anyone else's Account.

4.5

Any personal information provided in your Account will be collected, used, and held in accordance with your rights and our obligations under the UK's data protection legislation, as set out in clause 21.

4.6

If you wish to close and delete your Account, you may do so at any time by emailing us or using the functionality in the App. Closing your Account will result in the removal of your information from our system. If you have an active Subscription, your Account will remain active for the duration of the remainder of the Subscription period you are currently in. Closing your Account will cancel the auto-renewal of your Subscription, where applicable. Closing your Account will also remove any User Content that you have created or uploaded from our system.

5. Subscriptions, Pricing and Availability

5.1

We make all reasonable efforts to ensure that all general descriptions of the services available from us correspond to the actual services that will be provided to you. There may, however, be minor variations from descriptions from time to time.

5.2

Where appropriate, you may be required to select your required Subscription. Different types of Subscription provide access to different features in the App.

5.3

All pricing information is correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes will not affect Subscriptions that have already been purchased, but may affect renewals of Subscriptions.

5.4

All Subscription prices are checked by us when your purchase is processed. In the unlikely event that we have shown incorrect pricing information, we will contact you in writing before processing your purchase to ask you how you wish to proceed. We will not charge you or activate your Subscription until you respond. If we do not receive a response from you within 3 business days, we will treat your purchase as cancelled and notify you accordingly in writing.

5.5

In addition to Subscriptions, certain additional features, content, or enhancements within the App may be available for purchase on a one-off basis (In-App Purchases). In-App Purchases are separate from and in addition to any Subscription you may hold.

5.6

The price of any In-App Purchase will be clearly displayed to you before you complete the purchase. Payment for any In-App Purchase will be charged to your chosen payment method immediately upon confirmation of your purchase.

5.7

By completing an In-App Purchase, you expressly request that the purchased feature or content be made available to you immediately. Accordingly, and to the extent permitted by applicable law, In-App Purchases are non-refundable once access to the purchased feature or content has been granted, save where you have rights to a refund under clause 8.3 or applicable consumer protection legislation.

5.8

If your Account is closed or suspended for any reason, you may lose access to any In-App Purchases associated with that Account. Where closure or suspension is due to your breach of these Terms and Conditions, no refund will be due in respect of any In-App Purchases. Where closure is at our instigation for any other reason, we will refund any In-App Purchases to the extent that you have not yet had reasonable access to them, calculated on a pro-rata basis where applicable.

5.9

We reserve the right to modify, withdraw, or discontinue any In-App Purchase offering at any time. If we withdraw or materially alter an In-App Purchase that you have already completed, we will notify you in advance where reasonably practicable and, where you are materially adversely affected, we will offer a pro-rata refund or suitable alternative at our discretion. Nothing in this clause limits your rights under clause 16 or applicable consumer protection legislation.

5.10

The App offers a live chef consultation feature ("Live Chef Consultations") that connects you with professional chefs for real-time cooking guidance via video call. Live Chef Consultations are a premium service available to Head Chef and Executive Chef subscribers on a pay-per-session basis. The applicable fee is displayed to you at the time of booking. Payment is processed through Stripe prior to the session commencing. Rates may vary depending on the chef, session duration, and demand.

5.11

All chefs available through the App are independent contractors and are not employees or agents of Live Kitchen Rescue Ltd. Each chef is required to hold professional liability insurance, has undergone background checks and credential verification, and is bound by professional conduct standards and confidentiality obligations. We do not guarantee the qualifications, conduct, or advice of any individual chef beyond the verification process described in this clause.

5.12

Live Chef Consultations are conducted via live video call and last between 15 and 60 minutes. Sessions are not recorded by us. AI-generated session notes may be saved to your account within the App. You must not record any session without the express prior written consent of the chef. Each consultation is a one-time session and does not create any ongoing advisory relationship between you and the chef.

5.13

Live Chef Consultations are advisory only and do not constitute professional culinary, nutritional, medical, or food safety advice. By booking a Live Chef Consultation, you acknowledge and accept that: chefs provide guidance based on their professional experience but cannot guarantee food safety, cooking outcomes, or results; chefs cannot physically inspect your ingredients, equipment, or kitchen environment; all advice is based solely on the information you provide during the session; you must disclose all relevant food allergies and intolerances before the consultation begins; and you remain solely responsible for food safety standards, appropriate cooking temperatures, hygiene, and food handling, regardless of any advice given during the consultation.

5.14

Live Chef Consultations are not suitable for food safety emergencies. For suspected food poisoning, allergic reactions, cooking injuries, or any other emergency situation, you must contact the appropriate emergency services immediately.

5.15

You are solely responsible for implementing any advice given during a Live Chef Consultation and for any consequences arising from your reliance on such advice. Subject to clause 18.6, to the fullest extent permissible by law, neither we nor any contracted chef shall be liable for any injury, illness, property damage, or other adverse outcome resulting from advice provided during a Live Chef Consultation. Nothing in this clause limits or excludes any liability that cannot be excluded or restricted under applicable consumer protection law, including liability for death or personal injury caused by negligence or fraud.

5.16

All prices include VAT where applicable.

6. Subscriptions and How Contracts Are Formed

6.1

You will be guided through the Subscription process when you make a purchase. Before confirming a purchase, you will be given the opportunity to review your chosen Subscription and amend any errors in your Order.

6.2

No part of the App, website or any other material constitutes a contractual offer capable of acceptance. By purchasing a Subscription, you are making us a contractual offer that we may, at our sole discretion, accept. Our acceptance is indicated by us sending you a Subscription Confirmation by email. Only once we have sent you a Subscription Confirmation will there be a legally binding contract between you and us ("the Contract").

6.3

Subscription Confirmations contain the following information:

6.3.1Confirmation of your chosen Subscription, including full details of the main characteristics and features of the App available as part of that Subscription;

6.3.2Fully itemised pricing, including, where appropriate, taxes and other additional charges;

6.3.3Details of the duration of your Subscription, including the start date and the end and/or renewal date.

6.4

If we do not accept or cannot process your Subscription purchase for any reason, no payment will be taken under normal circumstances. If we have taken payment in such circumstances, the payment will be refunded to you as soon as possible.

6.5

Subject to the cancellation provisions in clause 8, once you have confirmed your Subscription purchase, your Subscription cannot be changed until the end or renewal date of that Subscription. Changes made to an auto-renewing Subscription will take effect when the Subscription is renewed.

6.6

By purchasing a Subscription, you are expressly requesting that you wish access to the App to be made available to you immediately. If you are a consumer, this will result in your right to cancel during the "cooling-off" period being lost. Please be aware that we do not offer any Subscriptions that do not begin immediately. For more details of cancellation, please refer to clause 8.

7. Payment

7.1

Payment for Subscriptions will be due at the time of purchase. Your chosen payment method will be billed immediately upon confirmation of your Subscription.

7.2

We accept Stripe as our preferred method of payment.

8. Cancellation

8.1

Consumers have a legal right to a "cooling-off" period within which distance sales contracts (including those formed online) can be cancelled for any reason. This period, if applicable, begins once a contract is formed and ends at the end of 14 calendar days after that date.

8.2

Please note that, as explained in clause 6.6, because access to the App is made available immediately upon the purchase of a Subscription, the 14-day cooling-off period does not apply.

8.3

You may cancel at any time in the following limited circumstances, and you may be entitled to a full or partial refund for services or digital content not provided:

8.3.1We have incorrectly described the App or it is faulty (please refer to clause 16 for more details); or

8.3.2We have informed you of an upcoming change to the App or to these Terms and Conditions that you do not agree to; or

8.3.3We have informed you of an error in the price or description of your Subscription or the App and you do not wish to continue; or

8.3.4We have breached these Terms and Conditions or have in any way failed to comply with our legal obligations to you.

8.4

Subject to clause 8.3, non-renewing Subscriptions cannot be cancelled. Auto-renewing Subscriptions can be cancelled at any time; however, no refunds can be provided, and you will continue to have access to the App for the duration of the remainder of the Subscription period you are currently in. Cancelling an auto-renewing Subscription only prevents it from being auto-renewed.

8.5

To cancel a Subscription for any reason, please inform us using one of the following methods:

8.5.1In the App in Settings; or

8.5.2By email at info@livekitchenrescue.co.uk;

providing your name, address, email address, telephone number and details of your Subscription.

8.6

We may ask you why you have chosen to cancel your Subscription and may use any answers you provide to improve the App in the future, however please note that you are under no obligation to provide any details if you do not wish to.

8.7

Any and all refunds due to you will be made no later than 14 calendar days after the date on which we acknowledge your cancellation. Refunds will be made to your original payment method.

8.8

In certain circumstances we may cancel your Subscription and/or close your Account. If we take such action, you will be notified by email and we will provide an explanation for the cancellation and/or closure.

8.8.1If your Account is closed and your Subscription cancelled because you have breached these Terms and Conditions, you will not be entitled to a refund. If you believe we have closed your Account and cancelled your Subscription in error, please contact us.

8.8.2If your Account is closed and/or your Subscription is cancelled for any other reason, you will be refunded the remaining balance of your Subscription. The refund will be calculated based upon the price of your Subscription being divided by the total number of days in the Subscription and multiplied by the number of whole days remaining until the end of the Subscription. Any and all refunds due to you will be made no later than 14 calendar days after the date on which the closure and/or cancellation becomes effective. Refunds will be made to your original payment method.

9. Our Intellectual Property Rights and Licence

9.1

We grant Users a limited, non-exclusive, revocable, worldwide, non-transferable licence to use the App for personal purposes, subject to these Terms and Conditions.

9.2

Subject to the licence granted to us under clause 12.3, Users retain the ownership of copyright and other intellectual property rights in their User Content (subject to any third party rights in that User Content and the terms of any licence under which you use such Content).

9.3

All other Content included in the App and the copyright and other intellectual property rights in that Content, unless specifically labelled otherwise, belong to or have been licensed by us. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.

9.4

By accepting these Terms and Conditions, you hereby undertake:

9.4.1Not to copy, download or otherwise attempt to acquire any part of the App;

9.4.2Not to disassemble, decompile or otherwise reverse engineer the App;

9.4.3Not to allow or facilitate any use of the App that would constitute a breach of these Terms and Conditions; and

9.4.4Not to embed or otherwise distribute the App on any website, ftp server or similar.

10. Links to the App

10.1

You may link to the App, provided that:

10.1.1You do so in a fair and legal manner;

10.1.2You do not do so in a manner that suggests any form of association, endorsement or approval on our part where none exists;

10.1.3You do not use any of our logos or trade marks (or any others displayed on the App) without our express written permission; and

10.1.4You do not do so in a way that is calculated to damage our reputation or to take unfair advantage of it.

10.2

You may not link to the App from any other website the content of which contains material that is sexually explicit; is obscene, deliberately offensive, hateful or otherwise inflammatory; promotes violence; promotes or assists in any form of unlawful activity; discriminates against, or is in any way defamatory of, any person; is designed or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person; is calculated or otherwise likely to deceive another person; infringes or assists in the infringement of the intellectual property rights of any other party; implies any form of affiliation with us where none exists; or is made in breach of any legal duty owed to a third party.

11. Links to Other Content

We may provide links to other content such as websites, web apps and downloadable apps. Unless expressly stated, this content is not under our control. We neither assume nor accept responsibility or liability for such third-party content. The provision of a link by us is for reference only and does not imply any endorsement of the linked content or of those in control of it.

12. User Content

12.1

You agree that you will be solely responsible for any and all User Content that you create or upload using the App. Specifically, you agree, represent and warrant that you have the right to create or upload the User Content and the right to use all materials of which it is comprised and that it will not contravene any aspect of our Acceptable Usage Policy, detailed in clause 14.

12.2

You agree that you will be liable to us and will, to the fullest extent permissible by law, indemnify us for any breach of the warranties given by you under clause 12.1. You will be responsible for any loss or damage suffered by us as a result of such breach.

12.3

You (or your licensors, as appropriate) retain ownership of your User Content and all intellectual property rights subsisting therein. By creating or uploading User Content, you grant us an unconditional, non-exclusive, fully transferable, royalty-free, perpetual, worldwide licence to use, store, archive, syndicate, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform and sub-licence your User Content for the purposes of operating and promoting the App.

12.4

If you wish to remove User Content, you may do so by contacting us. Removing User Content also revokes the licence granted to us to use that User Content under clause 12.3. You acknowledge, however, that caching or references to your User Content may not be made immediately unavailable (or may not be made unavailable at all where they are outside of our reasonable control).

12.5

We may reject, reclassify, or remove any User Content created or uploaded using the App where that User Content, in our sole opinion, violates our Acceptable Usage Policy, or if we receive a complaint from a third party and determine that the User Content in question should be removed as a result.

13. Intellectual Property Rights and User Content

13.1

All User Content and the intellectual property rights subsisting therein, unless specifically labelled otherwise, belongs to or have been licensed by the relevant User. All User Content is protected by applicable United Kingdom and international intellectual property laws and treaties.

13.2

Users may not copy, distribute, publicly perform, publicly display, reproduce or create derivative works based upon, another User's User Content without first obtaining the express consent of the User to whom the User Content in question belongs.

13.3

We take technical measures to limit and/or restrict the ability of Users to unlawfully copy User Content created using the App. Despite such measures, we do not make any representation or warranty that your User Content will not be unlawfully copied without your permission.

14. Acceptable Usage Policy

14.1

You may only use the App in a manner that is lawful and that complies with the provisions of this clause 14. Specifically:

14.1.1You must ensure that you comply fully with any and all applicable local, national and international laws and/or regulations;

14.1.2You must not use the App in any way, or for any purpose, that is unlawful or fraudulent;

14.1.3You must not use the App to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software or any data of any kind; and

14.1.4You must not use the App in any way, or for any purpose, that is intended to harm any person or persons in any way.

14.2

The following types of User Content are not permitted on the App and you must not create, submit, communicate or otherwise do anything that is sexually explicit; is obscene, deliberately offensive, hateful, or otherwise inflammatory; promotes violence; promotes or assists in any form of unlawful activity; discriminates against, or is in any way defamatory of, any person; is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person; is calculated or otherwise likely to deceive; infringes, or assists in the infringement of, the intellectual property rights of any other party; or is in breach of any legal duty owed to a third party.

14.3

We reserve the right to suspend or terminate your Account and/or your access to the App if you materially breach the provisions of this clause 14 or any of the other provisions of these terms and conditions. Specifically, we may take one or more of the following actions:

14.3.1Suspend, whether temporarily or permanently, your Account and/or your right to access the App;

14.3.2Remove any of your User Content which violates this Acceptable Usage Policy;

14.3.3Issue you with a written warning;

14.3.4Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;

14.3.5Take further legal action against you as appropriate;

14.3.6Disclose such information to law enforcement authorities as required or as we deem reasonably necessary; and/or

14.3.7Any other actions which we deem reasonably appropriate (and lawful).

14.4

To the fullest extent permitted by law, we hereby exclude any and all liability arising out of any actions that we may take in response to breaches of these Terms and Conditions.

15. Advertising

15.1

We may feature advertising within the App and we reserve the right to display advertising on the same page as any User Content.

15.2

You agree that you will not attempt to remove or hide any advertising using HTML/CSS or by any other method.

15.3

We are not responsible for the content of any advertising in the App. Each advertiser is responsible for the content of their own advertising material. We will not be responsible for any advertising in the App, including, but not limited to, any errors, inaccuracies, or omissions.

16. Problems with the App and Consumers' Legal Rights

16.1

If you have any questions or complaints regarding the App, please email us.

16.2

If you are a consumer, you have certain legal rights under the Consumer Rights Act 2015 that may apply to the App:

16.2.1Any digital content provided by us must be as described, fit for purpose, and of satisfactory quality. If digital content is faulty, you may be entitled to a repair or replacement. If a fault cannot be remedied, or has not been remedied within a reasonable time and without significant inconvenience to you, you may be entitled to a full or partial refund.

16.2.2Any services provided by us must be provided with reasonable care and skill and in compliance with information provided by us. If we fail to do so, you may be entitled to require us to repeat or otherwise fix the problem or, if we cannot provide such a remedy, a full or partial refund.

16.2.3For more details concerning your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.

17. Disclaimers

17.1

No part of the App or any accompanying documentation constitutes advice on which you should rely and is provided for general information purposes only. Professional or specialist advice should always be sought before taking any action relating to diet, health, allergies, or food safety.

17.2

Subject to your legal rights if you are a consumer (as summarised above in clause 16), insofar as is permitted by law, we make no representation, warranty, or guarantee that the App will meet your requirements, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.

17.3

We make reasonable efforts to ensure that the content contained within the App is complete, accurate and up-to-date. We do not, however, make representations, warranties or guarantees (whether express or implied) that the App (and the content therein) is complete, accurate or up-to-date.

17.4

We are not responsible for the content or accuracy, or for any opinions, views, or values expressed in any User Content created or uploaded using the App. Any such opinions, views, or values are those of the relevant User, and do not reflect our opinions, views, or values in any way.

18. Our Liability

18.1

We will be liable to you for any foreseeable loss or damage that is caused by us as a result of our breach of these Terms and Conditions or our failure to exercise reasonable care and skill. Loss or damage is foreseeable if it is either obvious that it will occur or was contemplated by you and us when the Contract between us was formed.

18.2

To the fullest extent permissible by law, we accept no liability to consumers for loss or damage that is not foreseeable.

18.3

To the fullest extent permissible by law, we exclude all representations, warranties, and guarantees (whether express or implied) that may apply to the App or any Content included in the App.

18.4

We exercise all reasonable skill and care to ensure that the App is free from viruses and other malware. Subject to clause 16.2.1, we accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material that may adversely affect your hardware, software, data or other material that occurs as a result of your use of the App.

18.5

We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of the App resulting from external causes, including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.

18.6

Nothing in these Terms and Conditions excludes or restricts our liability in any situation where it would be unlawful for us to do so including fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. For full details of applicable consumers' legal rights, please contact your local Citizens' Advice Bureau or Trading Standards Office.

18.7

Subject to clause 18.6, and to the fullest extent permissible by law, our total aggregate liability to you under or in connection with these Terms and Conditions, the Contract, or your use of the App, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed one thousand pounds (£1,000). Furthermore, we shall only be liable to you for direct losses and shall have no liability whatsoever for any indirect, consequential, special, or incidental loss or damage.

19. Viruses, Malware and Security

19.1

We exercise all reasonable skill and care to ensure that the App is secure and free from viruses and other malware. We do not, however, guarantee that the App is secure or free from viruses or other malware and accept no liability in respect of the same, as detailed in clause 18.4.

19.2

You are responsible for protecting your hardware, software, data and other material from viruses, malware and other internet security risks.

19.3

You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via the App.

19.4

You must not attempt to gain unauthorised access to any part of the App, the server on which the App is stored, or any other server, computer, or database connected to the App.

19.5

You must not attack the App by means of a denial of service attack, a distributed denial of service attack, or by any other means.

19.6

By breaching the provisions of clauses 19.3 to 19.5, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and we will cooperate fully with those authorities by disclosing your identity to them. Your right to use the App will cease immediately in the event of such a breach and, where applicable, your Account will be suspended and/or deleted.

20. AI Assistant

20.1

The App includes an AI Assistant feature that provides real-time guidance in respect of cooking emergencies, ingredient substitutions, and culinary challenges. The AI Assistant uses artificial intelligence technology to analyse information you submit and generate personalised responses, recommendations, and suggested solutions.

20.2

The AI Assistant is an advisory service only. Nothing provided by the AI Assistant constitutes professional advice of any kind, including but not limited to nutritional, dietary, medical, or food safety advice. Professional or specialist advice should always be sought before taking any action relating to diet, health, allergies, or food safety.

20.3

Recipe limits apply to new AI-generated recipes created each billing period. Previously saved recipes remain accessible regardless of your current subscription tier.

20.4

By using the AI Assistant, you acknowledge and accept that: the AI Assistant may not always produce accurate, complete, current, or reliable responses, and its outputs may contain errors or omissions; it is not a substitute for professional culinary, nutritional, or food safety expertise; and responses generated are based solely on the information you provide and may not account for your individual circumstances, dietary requirements, allergies, intolerances, or health conditions.

20.5

You are solely responsible for verifying the accuracy and suitability of any recommendation or guidance provided by the AI Assistant before acting upon it and any consequences arising from your reliance upon, or implementation of, any output generated by the AI Assistant.

20.6

Any information you submit to the AI Assistant may be processed by third-party artificial intelligence technology providers engaged by us. We will process any personal information you provide to the AI Assistant in accordance with our Privacy Policy referred to in clause 21. You must not submit to the AI Assistant any personal data relating to third parties without their prior consent, or any content that would violate our Acceptable Usage Policy set out in clause 14.

20.7

The AI Assistant is provided on an "as is" basis. Subject to your statutory rights as a consumer as summarised in clause 16, and to the fullest extent permissible by law, we make no representation, warranty, or guarantee (whether express or implied) as to the accuracy, completeness, fitness for purpose, or reliability of any output, recommendation, or guidance generated by the AI Assistant.

20.8

Subject to clause 18.6, we shall not be liable for any loss or damage, whether direct or indirect, arising out of or in connection with your reliance on any recommendation or guidance provided by the AI Assistant, including but not limited to any adverse health effects, allergic reactions, illness, or injury resulting from the consumption of food prepared in reliance on AI Assistant guidance. Nothing in this clause limits or excludes our liability in any way prohibited by clause 18.6.

20.9

We reserve the right to modify, suspend, or withdraw the AI Assistant feature at any time, including where required to address safety, accuracy, or legal and regulatory compliance concerns. Where reasonably practicable, we will notify you of any material changes to the AI Assistant in accordance with clause 25.

21. Privacy and Data Protection

21.1

The use of the App is also governed by our Privacy Policy. This policy is incorporated into these Terms and Conditions by this reference.

21.2

We will only use your personal information as set out in our Privacy Policy.

22. Allergen Detection

22.1

The App includes a feature that analyses photographs of dishes or ingredients and generates an automated breakdown of likely ingredients and potential allergens ("Allergen Detection Feature"). The Allergen Detection Feature uses artificial intelligence image recognition technology and is provided for general informational and convenience purposes only. Its outputs are indicative only and must not be relied upon as accurate, complete, or definitive.

22.2

The Allergen Detection Feature has inherent limitations, including but not limited to: it relies solely on visual analysis of submitted photographs and cannot identify allergens that are not visually apparent; it may fail to detect, misidentify, or omit allergens present in any dish or ingredient; it cannot account for variations in recipes, preparation methods, regional ingredient differences, or undisclosed ingredients; and its outputs may be affected by the quality, angle, or lighting of any photograph submitted.

22.3

If you or any person for whom you are preparing food has a known or suspected food allergy, intolerance, or any other dietary or medical condition, you must not rely on the Allergen Detection Feature as a source of allergen information. You must independently verify the allergen content of all ingredients and dishes by reference to original product packaging, manufacturer labelling, official allergen information provided at the point of sale, or other reliable and authoritative sources before preparing or consuming any food.

22.4

Subject to clause 18.6, and to the fullest extent permissible by law, we accept no liability for any loss, damage, illness, injury, allergic reaction, or other adverse outcome arising from your reliance on any output generated by the Allergen Detection Feature. Nothing in this clause limits or excludes any liability that cannot be lawfully excluded or restricted, including liability for death or personal injury caused by our negligence.

22.5

Where the AI Assistant suggests ingredient substitutions, any such suggestions are provided for convenience only. Substitution recommendations do not constitute allergen-safe alternatives and have not been assessed for allergen content or cross-contamination risk. You must independently verify the allergen suitability of any suggested substitution before use.

23. Communications from Us

23.1

If you have an Account, we may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, service changes, changes to these Terms and Conditions, changes to the App, and changes to your Account.

23.2

We will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt out at any time. Any and all marketing emails sent by us include an unsubscribe link. Email marketing options can also be changed in settings. If you opt out of receiving emails from us at any time, it may take up to 5 business days for us to comply with your request. During that time, you may continue to receive emails from us.

23.3

For questions or complaints about email communications from us, please contact us.

24. Other Important Terms

24.1

We may transfer or assign our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party. This may happen, for example, if we sell our business. If this occurs, you will be informed by us in writing. Your rights under these Terms and Conditions will not be affected and our obligations under these Terms and Conditions will be transferred to the third party, who will remain bound by them.

24.2

You may not transfer or assign your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without our express written permission.

24.3

The Contract is between you and us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.

24.4

If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.

24.5

No failure or delay by us in exercising any of our rights under these Terms and Conditions means that we have waived that right, and no waiver by us of a breach of any provision of these Terms and Conditions means that we will waive any subsequent breach of the same or any other provision.

24.6

If you download the App through Apple's App Store, you also agree to the applicable App Store terms of service. If you download the App through the Google Play Store, you also agree to the applicable Google Play terms of service. In the event of any conflict between these Terms and Conditions and the applicable app store terms, these Terms and Conditions shall prevail in respect of the App's functionality and the commercial terms.

25. Changes to these Terms and Conditions

25.1

We may alter these Terms and Conditions at any time. If we do so, details of the changes will be highlighted at the top of this page. Any such changes will become binding on you upon your first use of the App after the changes have been implemented. You are therefore advised to check this page from time to time.

25.2

In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

26. Law and Jurisdiction

26.1

These Terms and Conditions, the Contract, and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.

26.2

You will benefit from any mandatory provisions of the law in your country of residence. Nothing in clause 26.1 above takes away or reduces your rights as a consumer to rely on those provisions.

26.3

Any dispute, controversy, proceedings or claim between you and us relating to these Terms and Conditions, the Contract, or the relationship between you and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

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